Terms of service

Provider: Webspesialisten AS, Norway. These terms apply to business customers. The Norwegian version prevails in case of conflict.

The service

WP24 is managed WordPress hosting. Your plan determines the number of WordPress installations in production and the storage space. Dev and staging copies are included as long as total storage stays within the quota.

Price and payment

Prices are per month excluding VAT and are invoiced in advance. Extra storage and installations are invoiced according to the current price list.

Your responsibility

You are responsible for the content of your websites, for the plugins and themes you install, and for lawful use. The service may not be used for spam, malware, phishing or attacks on others.

Monitoring and security updates

We monitor the platform and the websites to detect errors, downtime and security problems, and we fix platform errors on an ongoing basis.

If WordPress, a plugin or a theme is so outdated that it has known security holes or no longer receives security updates, we may update it for security reasons without prior notice – even when automatic updates are turned off. We always take a backup first and roll back if the website stops responding. In case of acute danger, such as a vulnerability being actively exploited or a website that has been hacked, we may also deactivate the affected plugin or temporarily take the website offline to protect you, other customers and visitors. You will be notified in the control panel of anything we have done.

You are responsible for ensuring that your own customisations, themes and plugins work with updated versions.

Backups

We take daily backups according to the retention rules described on this website. Backups are a safety net and do not relieve you of keeping your own copies of important content.

Termination

You can cancel your account in the control panel or by contacting us. After cancellation, websites and backups are deleted after 30 days.

Governing law

These terms are governed by Norwegian law.

Contact

Use the contact form or “Help” in the control panel.